- 5 stars: 74 (80%)
- 4 stars: 16 (17%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 3 (3%)
No perfume received nd money already taken
Subject: Urgent Complaint Regarding Incorrect COD Demand and Return of My Prepaid Order #PC1484
Dear Perfume Oils Corner Support Team,
I am writing to raise a complaint regarding my order #PC1484, which I placed through your online store.
I ordered the following two products:
1. Versace Bright Crystal Inspired Perfume – 50 ml
2. Hawas for Him Rasasi Inspired Perfume – 50 ml
According to my order confirmation, the total amount was ₹299, including shipping charges. I successfully paid this amount through PhonePe on 8 October 2026. My payment confirmation and order details clearly show that the order was prepaid.
However, on 14 October 2026, when the Amazon delivery agent arrived to deliver my package, he informed me that the order was Cash on Delivery (COD) and demanded an additional ₹499.
Since I had already paid ₹299 online and my order was clearly marked as prepaid, I refused to pay the additional amount.
The delivery agent then asked me whether I wanted to accept the package or have it returned. As I was unwilling to pay an additional amount for an order that I had already paid for, I chose to return the package. An OTP was provided as part of the return process, and after the OTP was used, my order was marked as returned.
I am concerned because I completed the payment in advance, yet the delivery agent demanded an additional payment. As a result, I could not receive my products, and my order was returned despite my successful payment.
I request your team to address the following concerns:
1. Investigate why my prepaid order was incorrectly treated as a COD order.
2. Explain why the delivery agent demanded an additional ₹499 when I had already paid ₹299.
3. Confirm whether my prepaid amount of ₹299 will be refunded since the order has been returned.
4. Coordinate with your delivery partner to investigate this issue and ensure that I do not suffer any financial loss.
5. Provide a clear explanation of what went wrong and inform me about the next steps.
Order Details:
- Order Number: #PC1484
- Order Date: 8 October 2026
- Products: Two inspired perfumes, 50 ml each
- Total Amount Paid: ₹299
- Payment Method: PhonePe (Prepaid)
- Payment Date: 8 October 2026
- PhonePe Transaction ID: T2610081955101101046219
- Delivery Partner: Amazon
- Additional Amount Demanded: ₹499
- Current Status: Returned after refusing the additional payment
I am attaching screenshots of my successful payment, order confirmation, and order status as evidence.
I request that you investigate this matter urgently and confirm the refund status of my ₹299 payment. I placed this order in good faith and completed the payment as required. I should not have to face this inconvenience or risk losing my money because of a payment-status discrepancy.
Please provide a clear explanation and confirm the refund process as soon as possible.
Thank you for your attention. I look forward to your prompt response.
Best regards,
Mohith Pagadala
returned
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The fragrance is long-lasting and perfect for everyday use.
Great value for money. The packaging is also very classy.
Great value for money. The packaging is also very classy.
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A beautiful blend of freshness and elegance. Perfect for daily wear.
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Has a nice balance of sweetness and depth, not overpowering.
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My friends keep asking what perfume I'm wearing. It's that good!
Has a nice balance of sweetness and depth, not overpowering.
Great value for money. The packaging is also very classy.
A beautiful blend of freshness and elegance. Perfect for daily wear.
Smells premium and stays on clothes for hours. Totally worth it!
A beautiful blend of freshness and elegance. Perfect for daily wear.
A beautiful blend of freshness and elegance. Perfect for daily wear.
Smells premium and stays on clothes for hours. Totally worth it!
Great value for money. The packaging is also very classy.
The fragrance is long-lasting and perfect for evening outings.
My friends keep asking what perfume I'm wearing. It's that good!
Absolutely love this perfume! It lasts all day and smells luxurious.
A beautiful blend of freshness and elegance. Perfect for daily wear.
This perfume makes me feel confident every time I wear it.
This perfume makes me feel confident every time I wear it.
